Tell Me Your Story - Recovering the Unled and Mismanaged

Throughout my career, especially the last half-dozen years, I have been asked to take on what many refer to as "the hard cases." Other managers have found them difficult to work with, low-performing, frustrated, even hostile. While I am sure that there will be exceptions, thus far, I have actually found every single one of these people to actually be solid employees and eventually significant contributors to the team. The secret, I have found, is how you start the conversation with them and the four words I have found to be most powerful to unlock their potential are, "tell me your story."